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TERMS & CONDITIONS

We are very proud of each item and happily guarantee our products. Should you have any concerns regarding the quality of our products, please contact me directly at emmajane@thestillroom.com.au.
Due to the nature of our business any items purchased in Antiquities are pre loved and will have imperfections due to their age and prior use. Please look closely at the photographs of each item before purchasing.

SHOPPING ONLINE
By using TSR website, including purchases online, you are agreeing to the terms listed here and elsewhere within this section. We may make changes to these conditions at any time and encourage you to review them periodically for any changes. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes. Please note TSR cannot be held responsible for any third party information provided on this website, this includes duty and tax charges in overseas countries.

ORDERING GOODS
Any order placed by you via this website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified in this website at the time you place your order. TSR reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the production description posted on this website, an error in your order or a failure in your payment. If TSR accepts your offer, that offer becomes binding on you and TSR, subject to any express provision of these terms to the contrary.

ORDER NOTIFICATION
When we receive your order, you will receive email notification from TSR listing the items ordered and shipping charges, delivery address, estimated shipping times and shipping carrier. This is a confirmation that we have received your order, not a confirmation of acceptance or processing.

OUT OF STOCK ITEMS
In the unlikely event you place an order for a TSR item that has temporarily sold out, TSR will notify you within two working days of the estimated time of delivery.

DISPATCH
All online orders are dispatched from TSR during normal Eastern Australian business hours.

SHIPPING & HANDLING
TSR ships online orders within Australia only. Please allow 5-7 business days for stock orders to ship. Our shipping rates are calculated based on the estimated weight and size of the items. We use services from Australia Post for domestic shipping.

DELIVERY
Due to the fragile nature of TSR’s products, certain couriers will not leave goods with somebody that is not the named person on the delivery documentation. Therefore, if your order needs to be accepted by someone other than yourself, their details must be included in the special instructions for your delivery. Please ensure your shipping details include your street address and daytime telephone number. Your order cannot be dispatched if these details are missing. The TSR insurance only applies until the order is delivered to your nominated address, after which any items are wholly at your risk.

RETURNS & EXCHANGES
TSR takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact me immediately emmajane@thestillroom.com.au . If the product is faulty we will gladly replace the product. If the product is out of stock we will refund your money or offer you a credit. TSR needs to be notified within 7 days of receiving the goods. If you change your mind, exchanging goods is at the discretion of TSR. You will require proof of purchase to return or exchange the product. If the product has been damaged in transit, please let us know immediately and we will contact Australia Post directly to sort out any claims.

OWNERSHIP OF RIGHTS
All rights, including copyright, in this website are owned by TSR. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of TSR.

Producer of Seasonal foods | Restorer of vintage treasures | Merchant of beautiful objects

The Still Room is a gathering place of recipes, anecdotes, treasures, tips, tools and beautiful objects that I have collected over many years. It is an expression of who I am and what brings me pleasure in life. I see the kitchen as an integral part of transforming a house into a home – and The Still Room is an extension of this.

Whilst the vast majority of people do not have the luxury of being able to accommodate a still room in their house, I believe everyone can take something from what it has represented throughout the centuries – a haven that encouraged the individual to create products for the improvement and enjoyment of day to day life.

INSTAGRAM

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